CCC

  • Regional Customer Manager

    Job ID
    2018-7147
    Category
    Customer Service/Support
    Job Zip Code
    30339
  • Overview

    We are currently seeking a Regional Customer Service Manager for our Northeast Region. Customer Service Managers will achieve strong relationships with existing customers, is highly engaged and effective at collaborating with multiple entities and plant locations to solve customer concerns and production challenges.

     

    This position is key to manage the customer experience within a specific region, including managing select key customer accounts, facilitating the resolution of customer issues and the primary point of contact to coach and mentor the customer service representatives in the plant locations.

     

    Who are we?

    We are a leading provider of top quality rigid packaging. Our organization consists of more than 2,400 employees in over 60 locations. We are a customer driven company with proven expertise in the areas of custom design, supply chain fulfillment and diverse manufacturing platforms. We are a company that is passionate about helping our clients succeed. Companies nationwide rely on Consolidated Container Company to provide products, support innovation, facilitate marketing decisions and improve business performance in their daily operations. Our talented and diverse team of employees rivals all others in the industry. We are an end to end, total/turn-key/go-to-market solution provider from graphics design, bottle design, to merchandising solutions:

    Corporate Website: http://cccllc.com/  Design Center:  http://cccllc.com/design-center/  

    What do we Stand for?

    On a Daily Basis, We Exemplify Our Guiding Principles

    What sets Consolidated Container Company apart from any other company is the quality of our most valuable resource-our people.

    • Act with Integrity & in Compliance
    • Drive Value Creation
    • Be Disciplined Entrepreneurs
    • Focus on the Customer
    • Act with Humility
    • Treat others with Dignity and Respect
    • Seek Fulfillment in Your work

    The incorporation of these principles at all levels of our organization allow our employees to feel valued and excited about the impact Consolidated Container Company has on both consumers and clients who use our products. Our culture fosters excellence personally and professionally and promotes development that leads to continued success.

    Total Rewards

     

    Consolidated Container Company is committed to providing a competitive Total Rewards Package that meets our employees’ needs.

     

    From a choice of medical, dental and vision plans to retirement savings opportunities through a 401(k), company match and Roth feature, CCC offers a comprehensive benefits package. We want our employees to have a work life balance ensuring they are at their best in whatever they do. We offer a generous holiday, vacation and time off program as well as opportunities to contribute to our local communities and broader scale sustainability efforts.

     

    In addition to recognition we believe in supporting our employee’s professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions, seminars and a generous tuition reimbursement benefit.

     

    Responsibilities

     Foster a Culture in which all Company employees share common purpose & comply with applicable laws & our Guiding Principles;
    • Create value for customers by ensuring clearly defined business outcomes, define a “success plan” with appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
    • Function as a liaison between Customer Service and other departments to enhance customer satisfaction and ensure seamless coordinate of activities across functions and departments (e.g., purchasing, production, engineering, etc.).
    • Informal leader to provide guidance and coaching to customer service representatives; ensuring common goals with respect to providing exceptional customer support; network and collaborate with the team to build strong relationships with customers.
    • Facilitate and improve CSR capability through continuous improvement of fulfillment metrics.
    • Monitor and guide inventory levels to maintain high service levels while minimizing SLOB inventories.
    • Escalate customer interaction on customer problems, concerns and complaints.
    • Responsible for generating accurate and reliable information to respond to customer queries and issues, track and report important customer information.
    • Employs system metrics to measure plant customer service performance; analyze data and statistics to make decisions.
    • Identifies and executes service improvement and process development opportunities by determining customer requirements, market demand, and department and company objectives.
    • Responsible for making independent decisions representing day-to-day issues that do not require team discussion, input or agreement.
    • Other duties as assigned.

    Qualifications

    • Bachelor’s degree preferred; minimum of 5 years’ experience in customer service role
    • Must have experience working in a business to business capacity with responsibility for interacting with customers and resolving issues
    • Strong communication skills, effective listener and comfortable
    • Have a customer service orientation, a desire to help others, and action-oriented personality.
    • Demonstrated ability and comfort in dealing multiple priorities; maintain appropriate sense of urgency, and focus under pressure, time management and organizational skills a must.
    • Skilled at resolving questions and problems in a confident and informative manner, using sound judgement and problem-solving skills.
    • Previous experience managing a team.
    • Ability to travel 50-75%
    • Experience utilizing enterprise systems such as ERP and CRM

    Location:  Remote

     

    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.